Cancellation and Refund

CANCELLATIONS

 

If you are not 100% satisfied with your service, please communicate it to us within 10 days and we will be happy to offer a “redo” service to address any concerns. If a “redo” service is refused by the client, a refund is not guaranteed and is up to the discretion of management.

 

Some of the services require a deposit. The deposit is refundable if the appointment is cancelled more than 24hrs in advance.

 

To avoid our cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment. Please remember to arrive 5 minutes early to your appointment. If you are running late for your appointment please be aware that we reserve the right to alter your service based on the remaining time available, or cancel completely. For hour long appointments, arriving 15 minutes or more beyond the start of your scheduled appointment will be considered late. For any appointment longer than an hour, arriving 20 minutes or more beyond the start of your scheduled appointment will be considered late. Our staff will do their best to accommodate the client by reducing the service, or scheduling for later in the day if possible.

 

Appointment alterations requested by the client requiring more time will be accommodated if the stylist’s availability allows.

 

You can cancel, reschedule, or alter an appointment by emailing us at olesjaempire@yahoo.com or calling 01224 644465 or 07901807836